Frequently Asked Questions
What are your shipping rates and delivery times?▼
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping takes 7-14 days depending on your specific location.
What is your return policy for home goods?▼
If you are not satisfied, return your unused items within 30 days for a full refund. Please ensure products are in their original packaging to qualify.
Which payment methods do you accept?▼
The Mad Potter accepts all major credit cards, PayPal, and Apple Pay. We use secure, encrypted processing to ensure your financial information always remains safe.
How do you ensure the quality of your ceramics?▼
Every piece is handcrafted by skilled artisans and undergoes a rigorous inspection process to ensure durability, lead-free safety, and a flawless finish for your home.
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